Returns & Exchanges
At Pawfy, we want you and your furry friends to be completely satisfied with your purchase. If a product isn't the right fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Attach the Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing